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UPS Tracking Help
Common Problems |
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1.)
Can I track my package if I didn't order
online?
2.)
Can I track my order before it has been
shipped?
3.)
Can I track my order if it is delivered outside of
the USA?
4.)
Why do I keep getting an error message?
5.) Is order tracking free? |
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Can I track my
package if I didn't order
online?
Yes, you can
track your order whether you ordered online, by
phone, by fax or mail.
Can I track my
order before it has been
shipped?
No. You can not
track your order until it has actually been shipped.
All orders are typically shipped within 24-72 hours,
and orders are not shipped on the weekend and major
holidays.
Can I track my order if it
is delivered outside of the
USA?
No. Unfortunately
only orders delivered to an address in the USA,
excluding Alaska, Hawaii and Puerto Rico, can be
tracked online. Tracking is currently not available
for international orders or order shipped to Alaska,
Hawaii and Puerto Rico.
I Keep
getting an error
message.
Possible problems include
the following:
Your order may not yet have
been shipped. We ship most orders within 24-72
hours, but an order placed on Friday evening will
not be shipped until the following Monday, or the
puzzle that you ordered may be temporarily out of
stock. However, if you are unable to track your
order online, it does not necessarily mean that it
has not been shipped yet.
Make sure the last
name of recipient is entered, and not your name if
your order is a gift. There should be a no suffix
entered.
Make sure the zip code entered is
the zip code of where your order will be delivered.
However, if the zip code you gave us is incorrect
according to the UPS zip code database, you will be
unable to track your order online.
Make sure
you have the date of your order correct. If you
can't remember the date of your order, pick a date
that is a few days before you know you ordered.
Your order was addressed to a business or an
organization without a last name. If this is the
case, make sure to enter the full name of the
business or organization exactly as you submitted it
to us. If you can't remember, just check your
purchase confirmation e-mail.
If you are
still having problems, please e-mail us for the
quickest resolution of your problem with your
question, and a copy of your purchase confirmation
e-mail if you ordered online. Our phone operators
are not equipped to handle tracking questions.
Is order tracking
free?
Of
Course. This is just another way we make sure that
customer service is top notch at The Puzzle House. |
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