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Help/FAQs for Online Puzzles |
How To Play |
Help/FAQs for Online Puzzles
I'm having problems running shockwave.
All of the puzzle pieces are black.
Can I save a puzzle and complete it later?
How often do you change your online puzzle images?
I think I'm missing a piece, is this possible?
Why do you offer these online jigsaw puzzles for free?
Do the pieces rotate?
Can I make the size of the puzzle larger?
My problem is not listed, what should I do?
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I'm having problems running shockwave.
If you are having problems either downloading,
installing, or running the shockwave player, please
go to
get.adobe.com/shockwave
for help.
Some people who
installed the most recent version of Shockwave are
having problems with Shockwave while using the
online puzzles. If you are having problems, we
suggest you try a different web browser if possible
or contact Shockwave directly for help. You should
also make sure your web browser is set to 32 bits
and not 64 bits as this can sometimes cause an
issue.
Also, make sure
that you enable Active X downloads for IE browser
users (under the internet options tab). After
installing Flash, you may need to close/open your
browser and come back to the online puzzle, to
finish the last steps of the Flash-Install. Online
puzzles may not load until you do this.
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All of the puzzle pieces are black?
AOL USERS
For older versions
of AOL click on the icon that says My AOL. Now click
on preferences, then click on the WWW icon the one
with W on it and WWW under it. A box will come up
that says internet options, click the tab that says
Web Graphics near the top of box and the uncheck
compress graphics. Click Apply at bottom of box,
then click OK and close that out.
Please note
you will may to restart your computer for these
changes to take effect.
If you have AOL
version 6.0, go to the menu bar and the click on
settings to find the same thing.
If you have
AOL version 9.0 go to settings, click on internet
options, click on browser, and then select the
"never compress graphics" button.
General Help
Some non AOL users also
experience this problem, usually their browser,
either Microsoft Internet Explorer, Firefox, Safari
or Netscape is out of date. To fix this problem, try
updating your browser to the most recent version or
trying a different web browser. Also, some users
have reported problems if they use the 64bit version
of their browser (try changing to 32bits).
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Can I save a puzzle and complete it
later?
Yes. The only requirement is that you use the same
computer and browser once you saved the puzzle. Just
click on the save button at the bottom of the
puzzle.
If you are having trouble locating a
puzzle you saved you need to open up the same
puzzle, same image/level of difficulty, using the
same computer/browser (exactly as you did the first
time you started the online puzzle), and then once
the puzzle loads, click on the "load" button on the
bottom of the jigsaw puzzle engine. The saved puzzle
should then appear.
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How often do you
change your online puzzle images?
We add new puzzles about every month. If you
ever have any requests, please feel free to let us
know about them.
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I think I'm missing a piece, is this possible?
To make the online puzzles
more realistic, there is sometimes a missing piece
or two. Just kidding, we would never be that cruel.
However, if you think you are missing a piece, it is
most likely stuck behind the part of the puzzle that
has already been completed. To solve this problem,
simply move the completed puzzle around by left
clicking on it and moving your mouse until you can
see the piece behind the puzzle.
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Why do you offer these online puzzles for
free?
We have decided to offer
these free online puzzles a way of saying thanks to
our customers for their continuing support of The
Puzzle House.
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Do the pieces
rotate?
All of the jigsaw puzzle pieces are already in
the right position. There is no need to rotate them.
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Can I make the size of the puzzle
larger?
No, unfortunately there is no way to make the
size of the puzzle larger.
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My problem is not listed, what should I do?
If you can't find an
adequate solution to your problem or question simply
fill out our contact form,
and we will be more than happy to help. Make sure to
include your e-mail address so we can get back to
you. You can also check our regular
FAQ's for a possible answer.
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